In 2021 Acas started the Smarter Resolutions programme which aims to improve the user journey for early conciliation. Early conciliation is a process through which Acas talks to both claimant and the employer about a dispute, offering the chance to come to an agreement without having to go to an employment tribunal.
The programme has 4 workstreams. Workstream 1 created content to send to claimants and their representatives after they have notified Acas that they intend to make a claim to an employment tribunal (post-notification content).
This protocol sets out the Randomised Control Trial (RCT) approach we will use to assess the impact of the post-notification content.