Smarter Resolutions Programme: Randomised Control Trial A

This protocol details how Acas will assess the impact of the post-notification content created as part of the Smarter Resolutions programme.


In 2021 Acas started the Smarter Resolutions programme which aims to improve the user journey for early conciliation. Early conciliation is a process through which Acas talks to both claimant and the employer about a dispute, offering the chance to come to an agreement without having to go to an employment tribunal.

The programme has 4 workstreams. Workstream 1 created content to send to claimants and their representatives after they have notified Acas that they intend to make a claim to an employment tribunal (post-notification content).

This protocol sets out the Randomised Control Trial (RCT) approach we will use to assess the impact of the post-notification content.