Findings of the first independent evaluation of Acas digital advice by IFF Research to measure its effectiveness for users. The study aimed to map user journeys, understand the differences between user groups and create a series of baseline measures to help with future evaluations.
The views in these papers are the authors' own and do not necessarily reflect those of Acas or the Acas Council. Any errors or inaccuracies are the responsibility of the authors alone.
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