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New annual report shows strong demand for Acas workplace expertise and advice

Wednesday 20 July 2016

Workplace expert Acas has published its 2015/16 Annual Report, which shows that its services continue to perform strongly.

Acas Chair Sir Brendan Barber said:

"It has been a particularly busy year for Acas, which has seen us deal with a large number of collective disputes such as Network Rail, London Underground Night Tube and the junior doctors' contract.

"Our latest annual report also shows how our diverse range of services continues to help improve working life and organisational success.  This is very important as good workplace relations and practices can help improve productivity in the workplace, reaping huge benefits to businesses, employers, employees and the economy."

Key facts and figures from this year's annual report include.

  • Acas continued to conciliate to prevent or resolve disputes between groups of workers and their employer with 970 national and regional disputes in a wide range of sectors in 2015/16.
  • Acas' individual dispute resolution service also performed strongly. Acas received over 92,000 early conciliation notifications in 2015/16 and unfair dismissals was the top issue. Research published earlier this year also showed that seven out of ten potential employment tribunals have been resolved or avoided thanks to Acas help.
  • The Acas helpline answered nearly 944,000 calls. The top three topic categories were discipline, dismissal and grievances; contracts; and wages. Our automated online helpline advice service helped our customers in over 509,000 sessions.
  • Acas' website visits increased by around 800,000 to just short of 10 million, with a total of over 22 million web page views. Our website visitors downloaded 1.1 million guides on employment law and topics such as managing discipline, offering someone their first job, and preventing discrimination - an increase of 100,000 on the year before.
  • Acas trained over 34,000 delegates on a range of workplace topics including the latest changes in employment law.

The Acas 2015/16 Annual Report can be seen at Acas Annual Report.

Notes to Editors

  1. Acas stands for Advisory, Conciliation and Arbitration Service. We aim to improve organisations and working life through better employment relations. We help with employment relations by supplying up-to-date information, independent advice and high quality training, and working with employers and employees to solve problems and improve performance. Acas is an independent and impartial statutory body governed by a Council made up of members from business, trade unions, academia and the law.
  2. The research report pdf icon Evaluation of Acas conciliation in Employment Tribunal applications 2016 [2Mb] is available to download.
  3. For media enquiries or interview requests please contact Shumon Ali-Rahman, Senior Media Manager on 0207 210 3688 or email For out of hours media enquiries please call the out of hours duty press officer on 020 7210 3600.