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Callers 'extremely satisfied' with Acas Helpline continue to rise

More callers to the Acas Helpline than before have said that they were 'extremely satisfied' with the service they received, according to Acas' most recent evaluation report.

Two out of five callers said they were extremely satisfied, up from previous studies carried out in 2011 and 2009.

More than nine in ten (93 per cent) said they were satisfied, and 96 per cent said they would be likely to recommend the Acas Helpline to a friend or colleague.

Satisfaction in the length of time it took to get through to the Helpline also jumped, with 10 per cent more respondents than in 2011 saying they were satisfied with it.

Valuable information, knowledgeable advisers

Some 89 per cent of callers agreed that the information they received had been 'valuable', and 87 per cent agreed that the Acas adviser had answered their question 'in full'.

Perceptions about Acas advisers were very high with 94 per cent of respondents agreeing that their adviser was 'knowledgeable'.

Following a call, more than a quarter of callers had applied or implemented changes recommended by Acas, an increase since 2011.

And one in four employee callers who had been considering making an employment tribunal claim decided against doing so because of their call to Acas.

Acas Helpline

The Acas Helpline on 0300 123 1100 provides free advice and information and is open from Monday to Friday 8am to 6pm.

A Text Relay service is available to callers with a hearing or speech impediment, and international language support is also offered.

Complementing the telephone service, Acas Helpline Online is an automated system with clear, straightforward answers to a huge range of employment relations questions, including links to advice and guidance on the Acas website.

Acas publications and services


Acas experts can visit your organisation to help you find practical Workshops, projects and business solutions to a range of employment relations issues, including areas in which advice is most often sought, such as workplace conflict, contracts, discipline, dismissal and grievances.

Acas Training is available on these and many other issues, such as Conflict management, Contracts and terms and conditions, Discrimination, and Discipline and grievance.

For free, impartial advice and guidance visit Acas Helpline Online.

Visit the Acas Training Courses, Workshops and Projects area for more information.

This news content or feature has been generated by a third party. Commentary, opinion and content do not necessarily represent the opinion of Acas.
We recommend that you explore further information and advice available on this website, particularly within our Advice A-Z guidance pages. If you have questions about workplace rights and rules visit Helpline Online.
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