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New stats show that over 17,000 people have used Acas' new Early Conciliation service

Wednesday 03 September 2014

Workplace expert, Acas, has published its first quarterly update on Early Conciliation which shows that 17,145 people have used the new service from 6 April till the end of June 2014.

Earlier this year, the law changed so that anyone thinking of making an Employment Tribunal claim had to contact Acas first. Acas then tries to resolve the dispute quickly without the need for legal action through its new free Early Conciliation service.

The statistics published today show that the service has already had a successful start. Around 1000 people contacted Acas about Early Conciliation each week during April and this increased to 1,600 people a week during May and June.

Acas Chief Executive, Anne Sharp, said:

"Early Conciliation has got off to a good start and has given us the chance to help more people resolve their disputes early.

"Early Conciliation has only been running for three months and it is still too soon to give a comprehensive analysis of the full impact of our new service but early indications are very positive."

For the full quarterly update on Acas Early Conciliation, please see Conciliation Update: April - June 2014.

For more information about Acas Early Conciliation see Early Conciliation.

Notes to editors

  1. Early Conciliation was launched on 6 April 2014. From 6 May 2014 anyone thinking of making an Employment Tribunal claim must contact Acas first. Acas then helps those involved to try to resolve the dispute quickly without the need for legal action through its new free service called Early Conciliation.
  2. An infographic, flowchart and youtube video of Acas Conciliator Andrew Cowler explaining how Early Conciliation works is available at Early Conciliation.
  3. The Department for Business Innovation and Skills (BIS) announced that Acas would provide a new Early Conciliation service from April 2014 as part of the Resolving Workplace Disputes consultation in November 2011. The government took measures through the Enterprise and Regulatory Reform Act to provide for this.
  4. Acas stands for Advisory, Conciliation and Arbitration Service. Acas aims to improve organisations and working life through better employment relations. It helps with employment relations by supplying up-to-date information, independent advice and high quality training, and through working with employers and employees to solve problems and improve performance. Acas is an independent and impartial statutory body governed by a Council made up of members from business, trade unions, academia and the law. For more information, see About us.
  5. Acas Helpline Online is a free web service available to employers and employees to help them with common work related questions. Thousands of people use the service each week and it has already helped employers and employees 434,619 times in 2014. More information is available at Helpline Online.
  6. The independent analysis 'Measuring the Value and Impacts of Acas' can be found at Research papers. At least £12 is contributed to the economy for every £1 invested in Acas, which translates to a total net benefit of £621m.
  7. For media enquiries please contact Senior Media and PR Manager, Shumon Rahman, on 0207 210 3688. For out of hours media enquiries please call the out of hours duty press officer on 020 7210 3600.