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Website URL : http://www.acas.org.uk/index.aspx?articleid=4811

Over nine out of ten employers recommend Acas' in-house workplace training

Friday 02 May 2014

New independent research published today has found that Acas' in-house workplace training has helped to improve workplace relations and over nine out of ten (95 per cent) employers would recommend the tailored service to other organisations.

The study looked at the impact of Acas workplace training on small and large businesses in the short, medium and long term. It included a poll of more than 400 employers, which found that:

  • around eight in 10 (78 per cent) have planned, introduced, reviewed or revised a new policy or area of practice relating to the issues addressed in the training; 
  • 96 per cent were satisfied with Acas training; 
  • nearly nine out of ten (87 per cent) rated Acas training as good or very good value for money; 
  • 79 per cent reporting a positive impact of the training on dealing with employment relations issues in an effective way; 
  • nearly a quarter (22 per cent) of organisations reported an increase in productivity that they attributed directly to the training; 
  • one in ten organisations reported a decrease in the number of days lost due to absence; and 
  • one in ten reported a reduction in employee grievances which they attributed to the training.

Acas Chief Executive, Anne Sharp, said:

"This research demonstrates how our workplace training is highly valued by employers and small businesses which can improve workplace relations and HR policies.

"Every year, thousands of employers come to Acas for guidance and training but not many people are aware that we run this in-house training service that can be tailored for individual businesses or organisations. From managing sickness absence to saving taxpayers the costs of tribunals, our training can help to educate employers and employees on good practice in the workplace with real tangible results.

"Those that have taken our training have told us how much they value the knowledge it embeds in their workplace, helping to tackle problems before they have even begun."

This latest evaluation of Acas workplace training follows earlier research that was published in 2008. The most popular reason people gave for choosing Acas for their training was due to its good reputation as a training provider. The latest findings also show that:

  • 43 per cent of those surveyed worked in small or medium organisations; 
  • 55 per cent worked in large organisations (250+ employees); 
  • nearly six in ten (59 per cent) needed training to help with an organisation problem or to improve the topic area; and 
  • there is a demand from employers and HR professionals to improve staff knowledge on important workplace issues - three in 10 reported this as the single most important objective for commissioning such training.

For more information about Acas workplace training: call 0300 123 1150 or see Training and Business Solutions.


Notes to editors

  1. Research carried out by ORC International on behalf of Acas entitled Workplace Training Evaluation 2013 is available at Research papers. ORC International is a collaborative and consultative research partner to hundreds of organisations around the globe. The overarching objective for this research project was to provide a reliable picture of the type of impact Acas' workplace training has on organisations. Four hundred and four computer aided telephone interviews were carried out with training commissioners within organisations who had received Acas workplace training. The research included a poll of more than 400 employers, including mostly HR professionals, who had commissioned the training with an almost even split from small and large organisations; ten face to face case studies and follow up interviews around seven months later. Workplace training case studies can be found at Case studies.
  2. Previous research on the impact of Acas' Workplace Training was carried out by the Institute of Employment Studies (IES) on behalf of in 2008 and is available at Research papers.
  3. Acas stands for Advisory, Conciliation and Arbitration Service. We aim to improve organisations and working life through better employment relations. We help with employment relations by supplying up-to-date information, independent advice and high quality training, and working with employers and employees to solve problems and improve performance. Acas is an independent and impartial statutory body governed by a Council made up of members from business, trade unions, academia and the law.
  4. For more information about Acas training services, check Training and Business Solutions.
  5. The Acas helpline - 0300 123 1100 - is available from 8am to 8pm, Monday to Friday and from 9am to 1pm on Saturdays. Advice is free and confidential so callers do not have to give their names. Research commissioned by Acas and available at Acas Helpline, found over nine out of ten employers (96 per cent) who call the Acas helpline would recommend it to a colleague.
  6. For media enquiries or interview requests please contact Sophia Said on 0207 210 3680. For out of hours media enquiries please call the out of hours duty press officer on 020 7210 3600.
Acas Workplace Training survey