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Trust helps build high-performing businesses

Reports focusing on searches of warehouse workers by retailer Sports Direct have reignited the debate about trust between employees and employers.

Research suggests trust between employers and their employees is vital in creating a high-performance work culture. A report, Trust: the key to building well-being and performance in the workplace, has been prepared by work-life balance organisation Working Families, together with leadership and engagement specialist Susanne Jacobs and income protection firm Unum.

The authors suggest that distrust leads to dysfunctional relationships, which slow down every interaction with a direct economic impact.

Unum HR director Linda Smith said unprecedented changes in the workplace over the past 30 years meant businesses needed to be smarter than ever about how they hire, develop and retain talent.

The report suggests drivers of trust include the:

  • feeling that employees are a part of their team and organisation
  • individual's ability to speak up to influence decisions
  • understanding that individuals are evenly treated within their organisation
  • opportunity to learn and master new skills and achieve results.

Its conclusions also include the statement that flexible working can provide a significant boost to operational performance.

Acas runs practical training courses to develop Skills for supervisors, helping deal with employment relations issues, building trust and creating more productive workplace environments.

Visit the Acas Training Courses, Workshops and Projects page for more information.

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