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Website URL : http://www.acas.org.uk/index.aspx?articleid=4486

Acas Helpline goes online

The launch of Acas Helpline Online means that getting free and impartial help from Acas experts is now even easier.

Acas Helpline Online is an interactive query tool that enables anyone to ask any question on employment law, workplace rights and employment relations, and get the detailed expert answers that they need, in simple straightforward language.

As more people use the service, the system 'learns' from questions that have been submitted, and its content can be refined and tailored accordingly. Users can also leave feedback about the answers they receive, which provides valuable information for further improvements.

The service is available at all hours, complementing the existing Acas telephone Helpline service, (which is open from Monday to Friday 8am to 8pm, and Saturday 9am to 1pm), making it possible to carry out some initial research before discussing an issue with an Acas Helpline adviser at greater length.

Being web- and mobile-based, it's hoped the service will reach out to a greater number of younger people. Acas research has found that parents regularly call the Helpline on behalf of their children, but now younger users will be better positioned to make their own choices and access information in the way that's most appealing to them.

Last year's figures showed that the demand for Acas advice was rising, with almost a million calls to the Helpline and more than 4.5 million website visits. Within a few weeks of its launch the online service already had round 6,000 user sessions a week, a figure that is expected to rise to around 20,000 as it becomes better known.

The launch of Acas Helpline Online is all part of Acas' commitment to help employers and employees resolve disputes without the need for legal intervention.

You can access the online service on the Acas Helpline page, where details are also given the Acas telephone Helpline service. Acas can also help your organisation improve its employment relations with practical training courses, such as Skills for supervisors and Dispute resolution.

Visit the Acas Training and Business Solutions page for more information.

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