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Acas workplace services continue to please users

Acas Business solutions continue to earn plaudits and praise from people who use the service. Recent Acas research has found that, as in 2009, nine out of ten management representatives and almost nine out of ten employee representatives were satisfied with the service.

More than nine out of ten of respondents said they would be likely to recommend Acas to colleagues and professional contacts, and more than seven out ten said they would be 'very likely' to do so. Nine out ten respondents rated Acas as good when it came to impartiality, developing relationships, understanding a specific workplace's issues, and encouraging discussions.

One in five respondents said that their experience with the service had exceeded expectations, and another half thought their expectations has been fully met - leading the authors to suggest that Acas is achieving its objective of improving employee relations.

Acas Business solutions are designed to make organisations more effective by addressing particular aspects of workplace relations identified by the employer. Through joint problem solving between management and employee representatives, projects are tailor-made to the needs of an organisation. This can help to improve its internal relationships and overall effectiveness, and also to help manage change.

Organisations use Acas Business solutions to help them in a wide range of areas, including Disputes and mediation: how Acas can help, Redundancy and notice: how Acas can help, Stress: how Acas can help and Recruitment and Retention: how Acas can help.

Visit the Acas Training and Business Solutions page for more information.

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