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Demand for the Acas Certificate in Internal Workplace Mediation (CIWM) is up

Conflict can arise in any workplace. Mediation is fast being recognised as an invaluable way to patch up differences quickly between people who don't see eye to eye. Its flexible and voluntary nature keeps costs down and also minimises the distress caused by formal procedures. That's why many organisations are setting up their own mediation schemes and training their employees to mediate.

Certainly, over the last financial year demand has increased for the Certificate in Internal Workplace Mediation (CIWM). It was developed by Acas in response to demand for informal, cost-effective internal mediation. Demand was up for both in-house and open-access courses, with a total of more than 40 being run last year. Nearly nine out of ten trainees previously said they were very satisfied with the course.

The accredited five-day CIWM course equips staff with the skills and knowledge to mediate and oversee mediation processes. Having an internal mediation capability gives managers and employees the tools they need to deal with disagreements on a day-to-day basis and helps prevent disputes from happening in the first place.

Among the many benefits of mediation is the focus on collaboration to solve problems. When neither side is playing the blame game, there's a better chance for the relationship to repair and rebuild. Mediation has been found to be very effective when dealing with relationship breakdown, personality clashes and communication problems. But it's important to be aware of situations when mediation is not suitable - for example, when a decision about right or wrong is needed or when company rules are broken. CIWM training will give employees the ability to make that judgement call.

Visit the Acas Training Courses, Workshops and Projects area for more information and for details about Certification in Internal Workplace Mediation courses.

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