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Website URL : http://www.acas.org.uk/index.aspx?articleid=3622

Employee Engagement

Like other Government departments, Acas surveys its staff to find out directly from employees how they feel about the organisation, what issues are important to them and what they want the management to focus on to improve.

The Cabinet Office co-ordinates the design of the core questions and Acas developed 7 local questions. The questionnaire has been designed to find out how staff feel about their job, the work they do and the organisation.

The main purpose of the survey is to measure employee engagement and take action to improve our levels of engagement within Acas. The survey will also tell us about levels of bullying and harassment within Acas, levels of knowledge about core Civil Service initiatives such as information security and the Civil Service Code, and will help us explore a range of local issues.

Employee engagement is a combination of commitment to the organisation and its values and a willingness to help out colleagues. It goes beyond job satisfaction and is not simply motivation

There are several models of employee engagement. Across Government, in the Civil Service we are using the "say, stay, strive" framework to measure engagement.

 Say: employees identify as part of the organisation and promote it as a great employer
 Stay: employees feel personally attached to their organisation
 Strive: employees feel encouraged to support the organisation to deliver and succeed

Our response rate from the 2011 Survey of 77% was an improvement from last year's response rate and very high compared to other Civil Service organisations. Improvements have been made across the board. For example, our engagement index has increased by 1% to 65%. Our results also improved significantly in a number of other areas including learning and development and views about line management. While we are keen to celebrate improvements and areas where we are performing well we also need to look closely at how we can continue to improve. You can access Acas 2011 survey results.