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Workplace tensions can come to the fore at Christmas

Although it's supposed to be the season of good will, Christmas can often be a catalyst for underlying frustrations, either at home or at work. Being able to address and resolve disputes in the workplace can pave the way to happier, more productive staff - and bring a bit of festive cheer.

Workplaces can be stressful environments at the best of times, and periods of economic downturn can create added tensions as costs are cut, staff are laid off and pay rates are frozen. When conflict arises in the workplace, as a manager or supervisor it will fall to you to handle some challenging and complex situations. Left unchecked, tensions can grow and start to affect the wider team and begin to damage your business as a whole. Being able to identify and address conflict in the workplace can help diffuse tension early on and build better workplace relationships, as well as helping to tackle issues such as bullying and harassment.

Conflict management training from Acas teaches managers how to handle disputes in the workplace through best-practice managerial techniques and explains how to steer clear of common legal pitfalls.

Visit the Acas training and business solutions page for more information.

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