Acas uses cookies to ensure we give you the best experience and to make the site simpler. Find out more about cookies.

Website URL :

Acas launches new aid to business competitiveness and customer service

Tuesday 22 February 2005

The Acas Model Workplace, a 'key points' plan which identifies the features of an effective workplace and provides guidance to help businesses achieve the key points, was launched today.

Acas model workplace

The Model Workplace booklet, a one-stop guide which identifies the features of an organisation which manages people effectively, will be backed up by free training sessions.

Rita Donaghy, Acas Chair said: "People are an organisation's most valuable resource and are essential to success. If organisations get the people issues right it can contribute to competitiveness, productivity, profitability and a better quality of working life. This new initiative from Acas is designed to help companies achieve that.

"The booklet contains a self-assessment questionnaire for companies to carry out a 'health check' against the key features of an effective workplace and signposts them to further help, including the special free training sessions we will be running to explain the features of the model in more detail. We can also provide other advice and training to help companies achieve progress.

"Conforming to the model workplace features will be entirely voluntary, we will not be checking up on companies who have enlisted our help to achieve the model but we hope that organisations of all sizes will come to see this guide as an essential element in their business plans."

Notes to Editor

1. The Acas Model Workplace booklet will be priced at £4.95 but for an introductory period of three months will be available free for single copies and £1.95 for two or more copies. Copies can be ordered by calling 08702 42 90 90 or emailing

2. Acas' aim is to improve organisations and working life through better employment relations. It provides information, advice, training and a range of services working with employers and employees to prevent or resolve problems and improve performance. It is an independent statutory body governed by a Council consisting of the Acas Chair and employer, trade union and independent members.

For press enquiries please contact Paula Williams or Lou Owen, tel: 020 7210 3894/3920.