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Disputes and mediation: how Acas can help

We can visit your organisation to help you understand what needs to be done to address a range of issues related to disputes and mediation and then work with you to develop practical solutions.

We can work with you to:

build effective working relationships
set up information and consultation procedures including employee forums
develop communication policies and procedures
develop discipline and grievance procedures
explain how you can use mediation in your workplace
introduce an internal workplace mediation scheme
mediate in employee grievances
mediate in conflict between colleagues or teams
improve employee engagement using staff surveys.

We can provide training on:

how you can use mediation in your workplace
our accredited Certificated in Internal Workplace Mediation standard (CIWM)
developing the effectiveness of employee representatives
managing discipline
managing grievances
conducting investigations
managing capacity
developing effective information and consultation with employees.

Find out more

Call our customer services team on 08457 38 37 36.

Note that the customer service team does not provide helpline advice and cannot transfer calls to the helpline. For employment advice call our helpline on 08457 47 47 47.

These services are normally chargeable unless our statutory duty to apprehend or resolve a dispute is triggered.