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Independent PCC evaluation report shows net benefits to employers, employees and the taxpayer

Tuesday 14 April 2009

The Acas Pre-Claim Conciliation Service (PCC) aims to identify workplace disputes between employers and employees which may become employment tribunal claims and resolve them effectively before they enter the tribunal system.

The findings of this evaluation show cost and time savings to both employers and employees involved in this pilot and a net financial benefit to the taxpayer. Employers, employees and their representatives report high levels of satisfaction with case outcomes and with the Acas PCC service during the pilot.

Ron Woods, Acas PCC Project Manager says " We welcome this positive report. In the light of feedback from participating colleagues (as described in paras 2.7.4 and 2.7.5 of the report) Acas has revised the target service standard and is offering a call back by the end of the second working day following the day of the initial contact now that the PCC service has been introduced across the country. Training for Helpline staff has been reviewed and enhanced, and steps are being taken to encourage close liaison between Helpline and conciliation teams."

Download this report: pdf icon Pre-Claim Conciliation pilot – Evaluation summary report [183kb]

To download all Acas research papers, visit