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Website URL : http://www.acas.org.uk/index.aspx/index.aspx?articleid=2169

Managers critical for business success: Acas launches new guide

Thursday 05 March 2009

Acas, the employment relations service, has launched a new guide on management. It advises senior managers on how to get the best out of their Frontline Managers (FLMs) - supervisors, team leaders, and project leaders.

Recent research conducted by the Chartered Institute of Personnel and Development has found that FLMs can strongly influence how well an employee decides to do their job. The new Acas guide, 'Front&nbsp', will help employers recognise the critical role FLMs play in business success.

The guide looks at the important connection FLMs can make with employees and why they need to be:

  • Recruited and selected to ensure they have the right people qualities to motivate staff and deal with difficult problems
  • Trained so that they can carry out their duties effectively and develop their careers
  • Given a balanced workload that recognises the need to allocate time for performance management duties
  • Coached by senior managers so that they openly discuss problems and actively participate in decision making.

Gill Trevelyan, Head of Good Practice Services from Acas says, "With the current downturn affecting the UK workplace, there has never been a stronger need for leadership and supporting employee needs. The new guide from Acas is a vital tool when dealing with concerns and helping managers adapt their current role. This includes the growing need for welfare management in the workplace."

Acas also runs training events to help managers deal with people management issues visit www.acas.org.uk/training for more information or to book a course.

Notes for editors

Acas' aim is to improve organisations and working life through better employment relations. It provides information, advice, training and a range of services working with employers and employees to prevent or resolve problems and improve performance. It is an independent statutory body governed by a Council consisting of the Acas Chair and employer, trade union and independent members.

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