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Website URL : http://www.acas.org.uk/index.aspx?articleid=2042

Acas Helpline

Call our Helpline on 0300 123 1100 for free support and advice

Whether you are an employer, employee or representative, you can call the Acas helpline for free and impartial advice. Simply get in touch and we'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace. You may want to know about employment rights and rules, best practice or you may need advice about a dispute. Whatever it is, just give us a call, our team are on hand to respond within the hours below.

Find out how Acas helped to explain a confusing workplace issue in our 'Ask the helpline' video

Helpline numbers

Monday-Friday, 8am-8pm and Saturday, 9am-1pm: 0300 123 1100.

Customers with a hearing or speech impairment may prefer to contact us using the Text Relay service. You can contact the Acas Helpline using Text Relay by dialling 18001 0300 123 1100. Your questions will be relayed to the helpline adviser who answers the call and a real-time conversation will take place.

Information on the Text Relay service is available at www.textrelay.org.

Helpline Online: ask a question

This new automated system, which launched in June 2013, learns from your questions and, as more people use it, will get better at providing the most relevant answer to your query. We will be tracking any un-answered questions and, in each case, considering whether to add them to the system to help it fit your needs as closely as possible.

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Helpline Advisor

Popular questions

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Ask Helpline Online


International languages

We fully appreciate that language should never be a barrier when it comes to getting the help and support you need. This is why our team of advisors can assist and talk to you in any language you prefer. Simply call the Helpline on 0300 123 1100 and tell us which language you would like to speak to us in. Within seconds, we'll have an interpreter connected to your call so you can get all of the information you need with the minimum of fuss and inconvenience.

Welsh language Helpline

Acas is committed to providing a Welsh Language Helpline service and at present we can provide a call back from one of our Welsh Advisers between the hours of 12pm-4pm.

Information on how to use this service is available in Welsh.

Help making a call

For further assistance in using the Acas helpline, see: How to make a call to the Acas Helpline.

Acas Helpline Evaluation 2011 research

Findings from a survey carried out by Cat York and Sam Fettiplace of ORC International of employers, employees and third parties who had called the Acas Helpline in 2011. Download the pdf  Acas Helpline Evaluation 2011 - summary report [783kb].

Have you been approached by anyone claiming to be working in association with Acas?

If you think you have we've provided some advice and guidance on what to do and what to look out for to avoid Acas imitators.

If you would like to leave feedback about the Acas helpline please visit our Helpline and advisory services testimonial form.

Acas Helpline - call us for free advice on 0300 123 1100
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