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Mediation

Mediation is an informal way of resolving disagreements or disputes in the workplace. It can avoid the need to use more formal or legal procedures. It involves a neutral third person working with those in dispute to help them reach an agreement and is a confidential and voluntary process.

At Acas we have an excellent track record in helping to resolve disputes. Our services are quality assured through customer satisfaction research carried out by third parties. We also believe in helping employers and employees manage conflict themselves through our mediation and conflict management training. We can provide mediation or training at times and locations to suit you.

Acas mediation services

We can provide an independent mediator to help resolve your disputes. This works best if we are brought in at an early stage, when conflict has arisen but before relationships have broken down. Our experience shows that mediation is particularly useful for conflict or disputes between individual workers or between individuals and their line managers. Where conflict has resulted in an individual's absence from work, mediation can also help them integrate back into the workplace.

See our case study:
 Mediation training at Incommunities Housing Trust [75kb]

Acas mediation training

We can also help you develop your own workplace mediation scheme, with guidance on how to integrate mediation into your organisation. This can include training and accrediting your own workplace mediators, with successful candidates gaining our accredited Certificate in Internal Workplace Mediation (CIWM).

Acas mediation film

We've created a short film to give you an idea of what mediation can look and feel like. Each mediation is different but this film is based on a real-life case: it features one of our own mediators, with actors in the other roles. 

View our Acas mediation video

Guidance on mediation

You can download our guides to using Acas mediation services:

 Conflict in the workplace is costly: Acas can help [88kb]
 Acas CIWM Mediation Training [93kb]
 Mediation explained: ways to help resolve conflict at work [75kb]

Acas mediation Q&A

You can read a list of questions and answers about our mediation services here > Acas mediation questions and answers

Can Acas help you?

You can find out more about Acas mediators and whether they can help with your situation by contacting our Regional offices and national teams.

A partnership approach to mediation

The NHS Social Partnership Forum worked in partnership with ACAS to introduce mediation as a method of resolving disputes in the workplace. Further information, including case studies are available from the NHS Social Partnership Forum website.

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