What we do
The aim of Acas (Advisory, Conciliation and Arbitration Service) is to improve organisations and working life through better employment relations. Our belief is that prevention is better than cure.
We promote best practice in the workplace through easily accessible advice and services. Our experienced national and regional advisers help organisations improve their employment practice, as well as solve problems when things go wrong. Our authoritative and impartial advice is available free to individuals via our website and telephone helpline.
We offer an independent and trusted service for dealing with disputes (Collective conciliation) between groups of workers and their employers (collective disputes). We also deal with disputes where individuals claim their employer has denied them a legal right.
We also provide authoritative advice and guidance on employment and work policies to the Government and social partners (trade unions and employers or their representative organisations).
What does Acas do when there is a dispute between workers and an employer in the workplace? - Acas' Chief Conciliator Peter Harwood talks about the service.
Services we offer:
- Advice and Guidance
- Business solutions
- Help for small firms to get it right
- International services
- The Acas Arbitration Scheme
- Collective conciliation - resolving workplace disputes
- Collective mediation
For more information on the services Acas provides, please visit the Acas Find a course homepage.
Acas Model Workplace
Acas' free online tool - the Acas Model Workplace - is designed to help organisations check that they have the right people management policies in place.
Of those who have used the Acas online tool, more than a quarter (28%) said that it had made them aware of an area where their organisation was not complying with the law (through incorrect people policies and procedures).
A lot of employers don't realise that they are following out-of-date practices. Or that they need to introduce new policies to comply with employment legislation. Further findings from the survey of employers show that 55% actively changed practices based on what they found when using the Acas Model Workplace tool.
This tool is free to use. Why not take a few minutes to check your policies and procedures today.
Try the Acas Model Workplace