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We work with employers and employees to improve organisations and working life through better employment relations. You can make an appointment to come in and see us, or arrange for an adviser to visit or discuss issues over the phone and give advice and guidance. Contact our Customer Services Team on 0300 123 1150 for more details.

The Acas Framework for Effective Leadership

The Acas 'framework for effective leadership' is intended to help managers identify the qualities in themselves, and those around them, to build workplace relationships that are productive, trusting and mutually rewarding.

The leadership model is based upon four levels of understanding and is informed by the thousands of customer interactions Acas advisers have every year. The four levels are:

  1. Know your stuff - This refers to all the nuts and bolts of working life, everything from employment law to disciplinary policies and procedures.
  2. Refine your skills - Here the focus is on communicating, listening, telling, motivating and liaising - in essence, the ability to engage well with people
  3. Be aware of organisational responsibilities - The hardest part of leadership is often balancing individual and group concerns, and encouraging the right behavioural norms.
  4. Strive for those essential characteristics - The best leaders have a personal style that is reflexive, emotionally intelligent and openly accommodates both strength and vulnerability.

Our team of employment relations experts provide business solutions and can address a wide range of your business needs. We offer tailored advice, diagnosis, in-company support and bespoke training programs which can be adapted to your needs. Let us know how we can help here.

Keep in touch

Our monthly newsletter will provide you with regular updates on changes to employment law, local events, and top tips based on new guidance we release. You can view recent issues of our newsletters toward the bottom of this page.

To find out more about our training and business services call our customer services team on 0300 123 1150, complete our Customer contact form or view further details of Acas Business solutions.

Expert Acas training to help you to get it right

We run Employment law updates to make sure you're up to date, and courses to make sure you and your managers are able to handle difficult situations and get the best from their staff. Our training includes:

The training sessions are kept to small groups which allow you to discuss issues with the trainers, ask questions and share experiences with delegates from other organisations.

See our full programme of events for the North East or contact us via our Customer contact formor on 0300 123 1150 if you would like more information.

Who better to coach you on the Acas Codes of Practice than Acas?

In-company training

Every year thousands of employers come to Acas North east for guidance and training. But did you know we can come to your place too?

We carry out a free initial assessment of what your company requires. Our experienced trainers then design and deliver practical, flexible training packages to meet your requirements.

In addition to topics covered by our open access training events we are happy to look at any other employment related training you require. For further information contact the Acas Customer Services Team on 0300 123 1150 or email>.

Become an accredited workplace mediator

The Acas accredited Certificate in Internal Workplace Mediation (CIMW) gives you the skills and confidence needed to help reduce conflict quickly and effectively in the workplace. The techniques that you learn on the course are not just useful in dispute situations - communication, negotiating and conflict resolution skills are invaluable in day-to-day work life. The course also provides delegates with a recognised qualification.

We offer this as a tailored on-site event at your place of work if you would like a group of staff trained together or alternatively join us at one of our open access events. Email or call 0300 123 1150 for more information and to book.

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Where to find the Acas North East regional office