Disputes and mediation

Harmonious workplace relationships are essential to optimum business efficiency. Even minor problems can develop into grievances or disputes if they're not dealt with quickly and effectively. This is true of issues involving individuals or groups (including trade unions or other representatives).

Although having suitable policies and procedures to resolve workplace problems is essential, in many cases a positive result can be achieved through early and informal intervention.

Acas has over 30 years of experience in helping organisations of all sizes to avoid and resolve problems with relationships at work.

  What does Acas do when there is a dispute between workers and an employer in the workplace? - Watch a short video of Acas' Chief Conciliator Peter Harwood as he talks about the service.

Acas Helpline

If you are facing any disputes within your organisation and need advice and guidance on how to resolve them, the Acas Helpline can explain the options available to you. Acas advises that organisations should address issues as early as possible before they escalate.

Find out more about the Acas Helpline:

If you are an employer        If you are an employee

Have you been approached by anyone claiming to be working in association with Acas?

If you think you have we've provided some advice and guidance on what to do and what to look out for to avoid Acas imitators.