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Terms and Conditions

Terms and conditions for the provision of services to customers by the Acas website. The services provided by the Acas website, to which these terms and conditions relate, are set out below. Users accept our terms and conditions by entering the site. These terms and conditions may be changed or updated at any time. Regular viewing of this page is recommended. Acas hereby grants you access to these pages on this website conditional upon your agreement to accept the application of the laws of England to govern matters between us in relation to this website and you agree to indemnify us and not hold us liable for the result foreseeable of any actions you may take based on the information contained herein.

Advice and legal information disclaimer

The advice contained on this website is designed to give impartial advice on employment matters to employers, employees and their representatives. Information has been revised up to the date of the latest update.

Legal information is provided for guidance only and should not be regarded as an authoritative statement of the law, which can only be given by the courts. Legal considerations must be looked at in the light of the particular circumstances and it may be wise to seek legal advice.

Linking to third party websites

Acas is neither responsible for, nor necessarily endorses, the content of external websites linked from this website. External links will open in a new window.

Acas mainly provides website links to organisations which provide information to help people deal with employment relations issues in the workplace. We do not link to websites that are mainly of a commercial nature.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Training sessions

Confirmation of booking

Your booking will not be confirmed until Acas has received your booking form and payment. The quickest and simplest way to book is by debit or credit card. This ensures your booking is received by Acas the same day.

Alternatively you can print out a booking form and post it, along with a cheque made payable to Acas. If you choose this method of booking, please ensure you allow time for the booking to be received by Acas and for joining instructions to be sent out to you.

Availability of places

All bookings are subject to availability of places.

Refunds and transfers

  • We can only give refunds or transfer delegates to another event for cancellations received at least 14 days before the original training date
  • For refunds proof of payment will be required
  • Substitute delegates are welcome at any time

Cancellation of training sessions

We reserve the right to cancel or postpone events if there are insufficient delegate numbers to ensure a high quality training experience or if a trainer is ill.

In the event that Acas cancels or postpones an event, we will refund your fees but not any other expenses.

Training sessions help

If you have any queries about the booking process or about the event please contact the event administrator. The contact details for each event's administrator are on the event details information page. Administrators are available between 9am and 5pm, Monday to Friday.

Acas Publications

Priced publications must be fully paid for before they will be despatched. Payment can be made online by credit/debit card or by cheque (crossed and made payable to Acas Publications).

Normal delivery is within five working days of payment. Our priced Express Delivery Service for the majority of mainland UK delivers orders the following working day if placed before 3pm on a working day

We can only accept returns if returned to Acas Publications within 28 working days in good order. 

Acas Publications help

If you have any queries about publications please contact:

Acas Publications
PO Box 235
Middlesex UB3 1DQ
Orderline: 0870 242 9090
Fax: 020 8867 3225

E-learning packages

Unless otherwise stated, access to the Acas e-learning packages are free. If you have any queries about the e-learning packages please use the help button available on the relevant package.